Platform release: managing your ESP settings

At CloseAlert we continuously strive to improve the ease of use of our platform. Therefore we release an update that gives you power over customizing your ESP settings.

Greatest benefit? It will reduce incorrect implementations of the CloseAlert URL! With the right settings, CloseAlert automatically generates the complete URL (including custom merge tags).

Save time implementing your forms effortlessly and put this toward creating exceptional customer experiences!

tools

Manage ESP settings

With today's release, we introduce the option to manage your settings per Email Service Provider (ESP).
These settings include:

  • Dis-/enable HTTPS
  • Manage default merge tags
  • Add custom merge tags
  • Dis-/enable Iframe

Always the right URL

This feature offers a number of benefits for ease of use. From today on, you are able to easily add, change, and remove merge tags per ESP.
Implementing the CloseAlert URL is bulletproof and easy; no more manual adjustments before you launch your feedback form; the URL is complete and exactly as you specified.

Manage custom merge tags

Any additional data can be captured along the feedback via merge tags (unique labels) appended to the URL. Standard merge tags which CloseAlert uses are email name, the customer's email address, and the online version of the email.

If you want to enrich your feedback with additional information or delete any of the standard merge tags, you can now do so through the project settings:

ESP settings

In our Helpcenter, you can find extensive articles about this release.
If you have any other questions, please do not hesitate to reach out via support@closealert.com.

  • author

    Djoeke Kingma
    Djoeke is Customer Success Manager at CloseAlert. Djoeke supports her customers on their way to success and encourages them to take customer experience to the next level.

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